Frequently asked questions
The questions people ask most about Koruya, before and after they start using it.
About Koruya
Is Koruya an official warning system?
No. Koruya brings together information published by official agencies and scientific sources; it does not replace official warnings or emergency lines. Always follow announcements from the authorities.
Does it cost anything?
Disaster information and the emergency tools are free and need no account.
Does it work without internet?
Map packs you downloaded, your saved details and the guides open without internet. New disaster information and messages to your family need a connection.
Do I need an account?
No. You can use Koruya without one. Features such as the family group and moving your details to a new phone need an account.
Which languages?
The app is in 10 languages: Turkish, English, German, French, Spanish, Arabic, Russian, Portuguese, Hindi and Chinese. This site is in Turkish and English for now; the other translations are on the way.
What are Koruya+ and Koruya Pro? Will life-saving features cost money?
Koruya+ and Koruya Pro are optional plans that will be offered later. They are not on sale now: the app shows no offer, price or lock, and no price has been set. Life-saving features such as SOS, the emergency call, official warnings, Koruya Signal, SMS fallback, the help card, the basic and offline map, guides, your personal plan, and family status and family SOS are free for everyone on every plan, signed in or not. Nothing that is free today will ever become paid.
Does Koruya work on a smartwatch (Apple Watch, Wear OS)?
Not yet. Koruya has no watch app today; one is planned. iPhone and Android come first; phase 1 of the web app is open at app.koruya.app.
Account and data
How do I delete my account?
In the app, go to Profile → Account → Delete account. If you cannot open the app, follow the steps on the account deletion page. Delete account
Is my data sold?
No. We do not sell or rent your data, and we do not use it for advertising. The details are in the privacy policy. Privacy policy
Using the app
How do I change the app's language?
Choose one of the app's ten languages in Settings › Appearance, language and units › Language. You do not need to change your phone's language.
Why are notifications not arriving?
First make sure your phone lets Koruya send notifications. Then check your choices in Settings › Notifications and alerts, the phone's battery saver or app sleeping setting, and do not disturb mode. The “See how alerts reach you” button in Settings › Help & support shows the state on this phone.
How do I use the map without internet?
Download an area to your phone beforehand: Settings › Help & support › Offline regions. Downloading over Wi-Fi saves your mobile data. Downloaded areas stay on the phone and show on the map without internet too.
How do I reach the support team?
Our e-mail address is in Settings › Help & support › Contact support. Before sending, check that your message and screenshots hold no personal details. E-mail: support@koruya.app
I found a bug. Where do I report it?
Write to us from Help & support in the app, or by e-mail: support@koruya.app
Disasters and preparedness
How do I prepare for an earthquake, and what do I do when one strikes?
Secure heavy furniture, make a plan with your family and pack an emergency bag. During the shaking, drop, cover and hold on; if you are inside, stay inside. All the steps and their sources are in the earthquake guide. Earthquake
Does Koruya give earthquake early warnings?
No. Koruya does not produce its own earthquake warnings and does not replace official warning systems. It shows records published by official agencies and scientific networks, with their source and time. Features
Where does the guide information come from?
Short summaries of pages from official sources such as AFAD, Ready.gov (FEMA), the National Weather Service and WHO. Every guide shows the source page, the page date and the date it was checked. The guides have not yet been reviewed by a subject-matter expert. Guides
If you are in an emergency
Call your country's emergency number. Koruya's support team cannot respond to emergencies.
Is a service having trouble? Check the service status: status.koruya.app